Our Guarantee

When you call a plumber or HVAC tech, you want the job to last. That’s why at Pilot Plumbing, Heating & Cooling, we make one simple promise: if something goes wrong with our work or with parts we supply, just call us and we’ll make it right.

Every job we do, whether it’s a repair, installation, or emergency call, comes with our one-year warranty on both labor and parts that we supply. You also get the benefit of any manufacturer’s warranty on the products or fixtures we provide. We guarantee that you’ll get honest work, done right, with clear communication from start to finish.

You’re covered for all our work:

  • Repairs
  • Installations
  • Emergency plumbing and HVAC service
  • Residential and commercial projects

The only exception is when you provide your own parts or fixtures. We can install them, but our guarantee only applies to the items we supply.

  • If you supply your own parts or materials, we can’t guarantee those items. Our warranty covers only what we provide.
  • Drain cleaning is included in our service, but we can’t promise future clogs won’t happen due to circumstances outside anyone’s control.

If something isn’t right after our visit, just call us. Have your invoice ready, or give us your name and address, and we’ll pull up your service record. Most claims are resolved within 24 to 48 hours. For parts with a manufacturer’s warranty, we’ll help you get in touch with them if you need it.

Nobody wants to chase down a contractor or deal with the same headache twice. Our guarantee is there so you don’t have to worry. You trusted us with your property, so we’re sticking with you until you’re happy with the result.

HVAC-Installation
Testimonials

Appreciated by Our Customers

Mike and his team did an amazing job transforming our master bathroom.

Sara D.

Emergency resolved swiftly. Grateful for Pilot Plumbing expertise and efficiency.

William H.

Knowledgeable, fair pricing, exceptional service. Pilot Plumbing is my go-to!

Alison G.

Prompt response, professional workmanship, excellent customer service.

Tom A.
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Work process

Simple 4-Step Process

  • 1

    Schedule Your Appointment

  • 2

    Get Professional Advice

  • 3

    Complete Service Work

  • 4

    Enjoy Comfort & Peace of Mind